At RPM, we’re in the business of extraordinary. We believe people-first is the way to success, which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
Purpose Statement: The Ancillary and Facilities teams provide the structure and support that enable associates to deliver excellence with confidence and ensure every community feels like home. We simplify due diligence, transitions, utilities, facilities services, and capital management, while strengthening vendor partnerships so associates feel supported, clients feel confident, and residents feel at home.
The Director of Transitions Communications is responsible for leading all client and internal communication throughout the property transition lifecycle at RPM Living. This position owns the client onboarding communication experience and ensures all requirements, deliverables, and expectations are clearly established and executed. The Director is also accountable for facilitating a structured and seamless handoff to Operations, ensuring continuity of service and clarity of ongoing client ownership.
• Own end-to-end communication of strategy and execution for all property transitions, serving as the primary point of contact for the client through onboarding completion
• Act as a single source of truth for all client-facing communications during the transition period, ensuring clarity and consistency across internal Operations, Marketing, and Support Services teams.
• Serve as a subject matter expert on the transition’s procedure and processes, working cross-departmentally to inform decision-making in multiple areas.
• Facilitate Client Transition Kick Off calls for every transition, setting expectations, outlining timelines, and introducing key processes, stakeholders, and deliverables.
• Guide clients through RPM Living programs, tech stack, rent collection, bank accounts, software setup, transition, and utility connections and incident reporting to ensure a smooth onboarding experience.
• Confirm with the client any affordability, income restriction, or workforce housing requirements, and any retail present on the property.
• Act as primary communicator from the RPM Support side, including marketing, treasury, and transition needs.
• Work with the client to obtain initial funding prior to transition.
• Establish and maintain a structured transition communication plan for each property, including timelines, milestones, and regular status updates to all stakeholders.
• Own and execute the formal handoff from Transitions to Operations upon completion of onboarding by confirming deliverables are complete, ensuring operations are fully informed, facilitating the Transition Closeout meeting, communicating post-transition roles, and ensuring clients experience a seamless shift to stabilized operations.
• Bachelor's degree in business administration, real estate management or a related field experience may substitute for education.
• Six years in property management leadership, with at least five years in multi-site leadership.
• 3rd party management experience.
• Knowledge of property transition processes, including acquisitions, management changes, and new development onboarding within multifamily housing.
• Knowledge of affordable housing programs, income restrictions, and compliance considerations impacting property setup and operations.
• Skilled in client-facing communication, including leading meetings, setting expectations, and delivering complex operational information in a clear and structured manner.
• Skilled in cross-functional coordination, ensuring alignment and accountability across diverse internal stakeholders.
• Skilled in Microsoft Office Suite, Adobe Acrobat, Salesforce, Dropbox, Yardi, Onesite, market database software.
• Ability to perform in a fast-paced environment with multiple projects in process at once. Able to stay organized, composed and deadline focused when completing tasks.
• Ability to interact with colleagues, other management companies and clients in an appropriate and professional manner.
• Ability to serve as the single point of contact for clients during transitions, maintaining professionalism, responsiveness, and clarity throughout the onboarding process.
• Ability to translate operational processes and technical information into client-friendly communication.
• Ability to drive accountability across teams without direct authority, ensuring deadlines and deliverables are met.
• Ability to build strong working relationships with clients and internal stakeholders, including senior operations leadership.
• Ability to adapt quickly to changing priorities, new information, and evolving client needs.
Physical Requirements:
• May be required to sit for extended periods of time
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse, and other office equipment
• Must be able to read documents, computer screens, and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
Work Environment:
• This is a hybrid role, requiring the associate to work in our Austin office three or four days per week based on managers’ discretion.
• The office is an open setting which may include bright lights, constant noises, and distractions.
• May be required to travel overnight quarterly and day travel monthly
Join RPM Living and experience exceptional benefits designed to enhance your life.
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
RPM Living is an Equal Opportunity Employer.
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