Risk Incident Specialist

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement: Legal, Risk, and Insurance supports the advancement of RPM’s business objectives by strategically balancing risk and opportunity, engaging with our stakeholders to find solutions, and safeguarding people, property, and profits.

The Risk Incident Specialist is responsible for triaging and resolving a high-volume of risk related incidents as reported via the company’s risk management information system. Matters may include general liability, fair housing, property, and other commercial matters as assigned. Incident management activities include timely and accurate incident review and response as reported by RPM property managers. The Risk Incident Specialist will investigate incidents, resolving under standard operating procedures or converting them to claims for escalation as applicable.

• Daily review of all incoming risk-related incidents either via the risk department shared e-mail inbox or the company’s risk management information system.

• Facilitate communication and collaboration between operations, clients, cross-functional departments, and claims managers, to ensure timely response on reported incidents.

• Effectively collaborate with other departments as needed to gather relevant information and evidence to support initial investigations.

• Represent RPM Living in a professional manner at all times. Consistently maintains a courteous professional attitude when dealing with residents, coworkers, and the public.

• Utilize and maintain file documentation in the company’s risk management information system.

• Analyze incident trends and patterns to identify potential risks or recurring issues; provide reports or recommendations to management for risk mitigation.

• Ensure all incident documentation complies with internal policies, industry standards, and regulatory requirements.

• Support the risk team during emergency events or high-severity incidents by coordinating immediate response efforts or communications.

• Associate’s degree in Business, Risk Management, Insurance or related field. Experience may substitute for education.

• Three years of experience in claims processing, customer service, or property management roles.

• Multifamily or legal experience is a plus.

• Associate in Claims (AIC) or licensed TX property & casualty adjuster a plus.

• Knowledge of renter’s insurance, general liability, discrimination, and property events that might warrant an insurance company to be notified of a potential claim.

• Knowledge of insurance claims processes.

• Skilled in Microsoft Office Suite, Adobe, risk management information systems (Origami), and property management systems such as Yardi.

• Ability to handle conflicting requests and competing priorities.

• Ability to influence and communicate across all levels of the organization.

• Ability to communicate effectively both verbally and in writing.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in our Austin office 3 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.