Transitions Associate

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement: The Ancillary and Facilities teams provide the structure and support that allow associates to deliver excellence with confidence and ensure that every community feels like home. We simplify Due Diligence, Transitions, Utilities, Facilities services, and Capital Managemen,t and strengthen Vendor partnerships so associates feel supported, clients feel confident, and residents feel at home.

The Transitions Associate will be responsible for supporting the Transitions team’s efforts of integrating all new properties into RPM Living’s management. This position would directly report to Senior Transitions Manager and be primarily focused on internal takeover processes administration.

• Manage communication, information, and resolutions with internal and external teams
• Initiate proactive follow-ups with internal and external teams, track status updates, request outstanding documentation, and ensure all transition milestones are progressing according to schedule
• Accurately enter, update, and verify property and account information across relevant platforms (e.g., CRM, project trackers, accounting systems) to ensure data integrity during onboarding and offboarding processes. Follow up on pending items in a consistent and timely manner
• Provide feedback and actionable ideas for the continued development of resources used during property transitions
• Facilitate property onboarding/off-boarding by distributing information, answering team questions, and coordinating initial setup and system access for new properties
• Assist in the continued development of transition processes through process reviews
• Cross-train interdepartmentally and assist in training sessions with Transition associates
• SOP management and updates of specified tasks
• Create and submit surveys per specific team cadence
• Assist in the review of survey analytics and provide insight into actionable changes/updates to current processes
• Take proactive steps to identify opportunities for improving workflows, team collaboration, and overall transition outcomes, contributing positively to team culture and performance. Assist with additional takeover tasks as assigned by the Transitions Manager
• Assist the Transitions Manager with support and training of the team

• High school diploma or equivalent
• One year of administrative, coordination, or support experience in a fast-paced environment
• Knowledge of basic property transition workflows, including onboarding and offboarding procedures
• Knowledge of SOP development and maintenance practices to ensure procedural documents are accurate, accessible, and reflective of current workflows
• Skilled in accurately entering and maintaining information across various platforms and systems
• Skilled in managing multiple responsibilities simultaneously, staying organized and focused
• Skilled in accurately entering and maintaining information across various platforms and systems
• Ability to communicate effectively both verbally and in writing
• Ability to learn new systems and programs

• Ability to identify opportunities for process improvements and contribute proactively

• Ability to maintain confidentiality within the team, company, and externally

   

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens, and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse, and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in Austin office three to four days per week, at the discretion of the managers.
• The office is an open setting, which may include bright lights, constant noises, and distractions

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.