Benefits Associate

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement: To foster a people-first culture where associates feel valued, heard, and empowered. HR leads with integrity and care, promoting fair, inclusive practices and providing tools, guidance, and focus on attracting, developing, and retaining talent. As stewards of growth and talent, we fuel the associate experience and enable operational excellence, creating environments and partnerships people want to be part of.

The Benefit Associate provides administrative and operational support to the Benefits team. This role requires superior attention to detail, strong organizational skills, and proficiency with technology and software, including Excel, PowerPoint, Microsoft Teams, and Word.

• Responds to a variety of benefit inquiries in a timely manner through email and Zendesk , including but not limited to open enrollment, change in status, and new hire benefit selections always providing the highest level of customer service.
• Review and audit incoming forms, bills, and invoices for completion and accuracy.
• Manage, analyze, track, and document cases related to employee benefits, including enrollment, changes, eligibility issues, and leave of absence requests (e.g., FMLA, disability).
• Audit to ensure accurate options and calculations of employee’s benefits in UKG / Benefit Administration.
• Support the benefit department with internal communications, presentations, and training to enhance employees' understanding of benefits programs.
• Ensure plan compliance with regulatory filings and updates, notices, ACA mandates, plan audits, non-discrimination testing, and employee benefit files.
• Help with leaves of absence tracking and employee notifications (e.g., FMLA, disability).
• Stay informed about new trends in the benefit industry and make recommendations for new and improved benefit programs for enhanced employee experience.

• High school diploma or equivalent.
• Experience in HR or benefit administration preferred.
• Knowledge of health, dental, vision, life insurance, disability, FMLA, and other employee benefit programs.
• Knowledge of ACA, ERISA, FMLA, COBRA, HIPAA, and other relevant legal requirements and reporting standards.
• Knowledge of benefit administration systems and tools used for enrollment, tracking, and auditing.
• Skilled in analyzing benefits cases, identifying inconsistencies, and recommending solutions.
• Skilled in customer service, providing timely, accurate, and professional support for employee benefits inquiries with a focus on clarity and a positive experience.
• Ability to manage multiple inquiries, audits, and projects simultaneously while meeting deadlines.
• Ability to handle a high volume of benefits-related questions while maintaining professionalism, confidentiality and accuracy.
• Ability to communicate effectively both verbally and in writing

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.