Resident Services Coordinator

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

The position: The Resident Services Coordinator assists the Community Manager in overseeing the day-to-day operations of an apartment community, or communities, with resident relations issues, performances a variety of administrative/clerical duties, and has primary responsibility for any resident concerns being addressed.

• Oversee all aspects of the resident experience.
• Responsible for resident communications including monthly newsletter.
• Maintain awareness of the property competitors and contribute ideas to the Community Manager to improve resident retention and satisfaction.
• Contact and follow up on renewals, new residents, and work orders.
• Create a renewal program to optimize lease renewals and decrease resident turnover.
• Create ideas for marketing and events and assist in successful execution of these events.
• Plan and host activities for residents, which may include afterschool programs, health care services as well as social events.
• Coordinate with outside agencies as needed.
• Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager.
• Oversee the home ownership incentives, if applicable.
• Oversee various common areas including the computer lab, if applicable.
• Manage the resident assistance referral programs and crisis intervention, if applicable.

Education & Experience:

• High school GED; or one to three years of related experience
• Knowledge of property operations, marketing principles and practices.
• Knowledge of principals and methods for showing, promoting, and selling products of services; this includes marketing strategy and tactics, product demonstration, and sales techniques.
• Knowledge of business and management principles involved in strategic planning, resource allocation, planning and organization, and coordinator of people and resources.
• Skilled with computer hardware and software including, Microsoft Office Suite, Google Suite, and industry specific software
• Ability to communicate effectively verbally and in writing

Physical Requirements:

• May be required to sit for extended periods of time
• May be required to climb stairs
• May be required to bend, stoop or kneel
• May be required to push or pull
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 25 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer

Work Environment:

• This is an onsite role which requires the associate to work at the property five days a week
• This role may require work in an open office setting which may include bright lights, constant noises and distractions
• This role may require working outdoors with exposure to the elements
• This role may require work outside of normal hours for property events

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.