Director of Claims & Litigation

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

The position: Reporting to the Vice President of Risk Management, the Director of Claims and Litigation provides oversight for insured and non-insured claims, including hiring, training, developing, and coaching in-house claims staff and third-party administrators. This role is responsible for developing efficient claims processes, ensuring compliance with insurance policy and contractual obligations, and managing a high-volume of risk-related incidents. The Director of Claims and Litigation leads a team of claims professionals managing matters across multiple lines of insurance, with a heavy focus on commercial general liability. The Director of Claims and Litigation works closely with operations, accounting, legal, and human resources.

• In conjunction with the VP of Risk Management, develop and execute comprehensive claims management strategies aligned with the company’s overall business objectives
• Oversee a complex system of claims processes, including incident triage, incident response, claim management, and litigation
• Recruit, hire, train, and develop in-house claims management positions as necessary
• Develop key performance metrics for direct reports
• Develop cross-functional relationships to support claims investigation, claims resolution, and risk mitigation
• Partner with broker and carrier claims consultants, leveraging resources as appropriate
• Ensure accurate and timely incident and claims documentation in designated Risk Management Information Systems
• Ensure the development, implementation, and performance of litigation management strategies, including approved attorney panels, litigation guidelines, expert designation, bill review, and other duties as assigned by supervisor
• Ensure special handling instructions are kept up to date with the various carriers and third-party administrators
• Ensure in-house claims handling guidelines are up to date and the team is in compliance
• Identify and provide opportunities for improved claims handling skills across team to include investigation techniques, negotiation tactics, contract and policy review, and legal strategies
• Ensure vendors, including law firms are paid accurately and on a timely basis, implementing processes that ensure prompt payment depending upon the insurance program structure across a broad portfolio of owned and managed properties
• Evaluates team performance, conducts quarterly and annual review discussions, offering continuous support, coaching, and feedback
• Supports VP of Risk Management with ad-hoc reporting, claims analysis, and support for underwriting submissions as requested
• Approves reserve and settlements within assigned authority.

Education & Experience:

• Bachelor’s degree in business, risk management, insurance, or legal fields. Experience will substitute for education
• 5-7 years’ experience managing large commercial insurance claims programs, including supervising multiple direct reports and managing litigated matters, including hiring and oversight of outside counsel
• Seven years’ experience in insurance claims management
• Texas Multi-Lines Adjuster license a plus
• Professional risk and claims designation preferred, including AIC, SCLA, ARM, CPCU
• Knowledge of fair housing complaint resolution and claims process.
• Knowledge of general liability insurance policies and claims management strategies.
• Skilled in claims management across a broad perspective of insurance coverage including auto, property, crime, employment practices, etc.
• Skilled in conflict management and problem solving.
• Ability to handle competing priorities and conflicting requests.
• Skilled in handling sensitive, privileged, and confidential information appropriately.
• Skilled in Microsoft Office business software including Word, Excel, Visio, and PowerPoint.
• Skilled in Risk Management Information Systems.
• Knowledge of the multi-family housing industry a plus.
• Ability to communicate effectively both verbally and in writing.
• Ability to assess complex claim situations, evaluate legal/financial exposure, and develop actionable strategies to resolve them effectively.
• Ability to make sound, timely decisions and take ownership of outcomes across all phases of claims and litigation.

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.