Learning Operations Specialist

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The Position: The Learning Operations Specialist administers and monitors the learning processes and technology to support a seamless and effective learning experience for corporate and property-based associates across the country. The Learning Operations Specialist supports discovery and assessment of learning tools, and the implementation and change management strategy of newly acquired technologies. This role supports the Senior Manager of Learning Operations with the execution of a new Learning & Development project management process, including intake, development, and deployment, integrating agile methodology. The Learning Operations Specialist uses expertise in administration, project management and learning systems to advance efforts to create processes, conventions and standards within L&D Operations.

• Apply professional discretion in administering the configuration, implementation, and maintenance of the LMS, ensuring system functionality and optimization
• Oversee user access, roles, permissions, and security settings to maintain data integrity
• Manage RPM Living’s learning & development technology stack, content catalogue, and other enterprise learning tools
• Understanding company and learner needs to configure and maintain platforms for the optimal learner experience
• Upload, test, and maintain e-learning modules, courses, and training programs
• Assist with execution and monitoring of best practices, governance, and change management protocol for the learning management system and other tools
• Track and report on operational performance of learning & development technology
• Support project implementation and configuration efforts for newly acquired tools in partnership with Learning & Development department, IT, Communications, and Operations
• Develop guides, FAQs, and best practices to enhance the user experience
• Assist with the execution of the end-to-end learning and development project management process utilizing agile methodology. Maintain policies and process documentation and track and report on department efficiencies, production, and backlog metrics
• Triage requests coming into the Learning & Development team, verifying completeness of information, assessing urgency, and routing to the appropriate team
• Support gathering of monthly and quarter analysis and learning data visualization through user-friendly dashboards
• Ensure compliance with federal, state, and industry-specific training regulations (e.g., OSHA, HIPAA)

Education & Experience:

• Bachelor’s degree in Instructional Technology, Information Systems, HR, or related field. Experience may substitute for education
• Three years of learning technology experience including learning technology configuration, implementation, maintenance, and user support
• Knowledge of learning technology standards (SCORM, xAPI, AICC)
• Knowledge of data analytics and reporting tools (e.g., Power BI, Excel, LMS reporting dashboards)
• Knowledge of adult learning principles, instructional design and e-learning best practices

• Skilled in Excel with the ability to produce learning related reporting and analysis

• Skilled in working with a geographically dispersed, corporate setting supporting field employees

• Skilled in project management with the ability to manage multiple initiatives, deadlines and system updates

• Ability to make decisions on system configurations, access controls, and troubleshooting without direct supervision

• Ability to write and maintain policy and procedure documentation

• Ability to solve problems and work independently

• Ability to build collaborative partnerships in a virtual environment

• Ability to monitor and audit operational processes with strong attention to detail

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.