Insurance Services Manager

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Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...we show you the way to success.

The position: The Insurance Services Manager will be responsible for administering the RPM Insurance Services program. This includes reviewing property data for renter’s insurance compliance, deposit alternative compliance, auditing, accounting, as well as working directly with the sites for support, compliance and training. Specific areas of focus will be strategic initiatives for program growth and optimization, performance management, analytics, invoicing, resident compliance, policy management, and vendor partner integration and supervision.

• Support site teams and manage property performance

• Collaborate with clients, market, and deploy insurance products

• Study and understand the competition to keep RPMIS competitive and relevant in the insurance market

• Ensure insurance and financial integrity of properties assigned to team by reviewing monthly reports for compliance

• Oversee all areas of resident insurance management, including broker management, compliance, documentation, and policy management

• Oversee all licensing compliance with all relevant jurisdiction and compliance partners

• Serve as a liaison for RPM Insurance programs and partner with all RPM providers partners to ensure efficient handling of any/all insurance needs. Build, maintain and manage relationships with clients and insurance partners, outside legal counsel, and other insurance related parties

• Assist the Risk Manager team on opening claims and facilitate the adjustments/payments for all resident liability coverage property claims

• Oversee the administrative aspects associated with all resident insurance services related matters

• Assist in new property onboarding and dispositions as assigned.Ensure critical dates are met (monthly billing, reporting, etc.)

• Effectively communicate and manage internal and external communications

• Provide prompt and excellent customer service while maintaining the highest standards for resident service

• Provides support and training to end users as needed

• Responsible for ensuring regulatory compliance including staying abreast of regulatory changes and implementing programs to ensure and track compliance

• Supervise Risk Analyst associates and develop and maintain the RPM Insurance Services Associates

• Responsible to recruit, train, and mentor the team members and support their personal and professional growth, and push to foster a motivated, creative, and exploratory environment

• Ensure the teams deliver top-notch outputs to support the products' growth as well as company growth

• Constantly develop and look for new technologies, tools, and methods to leverage the analytics performance and capabilities

• Manage data-driven meetings as needed with various stakeholders including senior management

• Complete monthly reporting and benchmarking for RPMIS

• Analyze, trend and report resident insurance program penetration, including explanation of details on losses/changes

• Documents all activities and uploads all pertinent documents in resident files

• Monitor compliance with the RPM Renter’s Insurance Platforms: RPM Insurance Services LLC, Resident Legal Liability, and Security Deposit Premium

• Assist in the ongoing maintenance and enhancement of the RMIS system

• Do a great job of managing internal and external communications

• Effectively collaborate with other departments

• Represents RPM Living in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers, and the general public

• Required to possess reliable means of transportation to be used in the course of daily activities

• Performs other duties as necessary and/or assigned

• The ability to learn all firm software systems

• The ability to learn insurance products and grow in product knowledge

Education & Experience:

• Multifamily customer experience

• Excellent follow up skills via email and phone

• Excellent Microsoft Office Suite, Adobe, Realpage, Entrata, and Yardi skills

• SalesForce experience a plus

• Ability to prioritize workload and work independently.

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week.
• The office is an open setting which may include bright lights, constant noises and distractions.     

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.