Software Solutions Manager

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The Position:  The Software Solutions Manager oversees the project management, business analysis, and related system documentation in the Software Support Team. This role is responsible for guiding cross-functional teams in delivering high-quality projects, contributing to and partnering with team to develop strategic business insights, and fostering a culture of innovation. The Manager must collaborate with stakeholders across departments, ensuring alignment of business objectives, efficient project execution, and the continuous identification, testing, and implementation of innovative solutions.

• Lead and manage project management initiatives within the Software Support Team. Deliver projects on time, within scope, and within budget.
• Develop and implement project plans, establish timelines, and efficiently allocating resources.
• Ensure adherence to project management best practices.
• Maintain complete documentation of all project communications and deliverables using Monday.com.
• Design and conduct pilot projects to test the feasibility, usability, and value (ROI) of potential new software products. Partner with RPM PMO Team and stakeholders as needed.
• Oversee business analysis activities to ensure a clear understanding of business requirements, goals, and objectives.
• Lead the team in gathering and documenting requirements from stakeholders, translating them into actionable deliverables.
• Prioritize research for AI, RPA, and ML alignment for property management processes.
• Maintain current documentation and intuitive references for all RPM Teams of existing RPM solutions.
• Identify industry applicable solutions for all property operations business functions. Document current vendors and solutions to include benchmarking the features, product differentiators, and pricing of available solutions.
• Provide guidance, mentorship, and professional development to the project management and business analyst roles reporting into this role.
• Conduct regular performance reviews and identify opportunities for growth within the team.
• Foster a collaborative, results-oriented, and positive team culture.
• Build strong relationships with internal stakeholders, ensuring that projects and initiatives align with business priorities.
• Act as a liaison between departments to ensure smooth communication and collaboration across functions.

Education & Experience:

• Bachelor’s degree in Business Administration, or a related field. Experience may substitute for education.
• Three years of experience in project management, business analysis, and software support.
• Knowledge of project management methodologies, business analysis frameworks, and process improvement techniques.
• Knowledge of business analysis frameworks and techniques, including requirements gathering, data analysis, and process improvement strategies.
• Skilled in people leadership and people management skills.
• Skilled in project management tools (e.g., MS Project, Jira, Monday.com) and business analysis methodologies.
• Skilled in process optimization and resource allocation to enhance operational efficiency and achieve project objectives.
• Skilled in real estate technology solutions (Yardi).
• Ability to adapt to changing priorities and innovate continuously to improve business processes and outcomes.
• Ability to successfully manage cross-functional teams.
• Ability to communicate effectively both verbally and in writing.
• Ability to think strategically and drive innovation while managing day-to-day operations.

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Employment with RPM Living is contingent upon successful completion of a background check and possessing a valid driver's license. 

RPM Living is an Equal Opportunity Employer.

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.