Claims and Litigation Manager

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The Position: The Claims and Litigation Manager is responsible for overseeing the company’s claims and litigation, including property specific matters and assigned RPM matters. Specific areas of focus will include general liability and auto claims management, oversight of timely and accurate incident reporting, timely and accurate investigation of property incidents, coordination between insurance companies, clients and RPM Living personnel, and ongoing review of pertinent legal updates across the country. The Senior Claims and Litigation Manager will direct and oversee litigation with outside counsel, ensuring cases are properly managed and. 

• Oversee and manage all aspects of general liability and auto claims, ensuring timely and accurate incident reporting and investigations, including opportunities for subrogation.
• Direct and manage litigation processes with outside counsel, ensuring cases are handled efficiently and effectively.
• Facilitate communication and collaboration between insurance companies, clients, and RPM Living personnel to ensure seamless claims processing and resolution.
• Conduct ongoing reviews of relevant legal updates and changes across the country to ensure compliance and inform claims management strategies.
• Analyze claims data and trends to identify potential risks and develop strategies to mitigate them.
• Prepare and present detailed reports on claims status, litigation progress, and outcomes to senior management.
• Mentor and lead a team of claims professionals, providing guidance and support to enhance their skills and performance.
• Investigate allegations of fraud and employee theft.
• Effectively collaborate with other departments.
• Ensure risk management programs are compliant with regulatory requirements.
• Represent RPM Living in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.
• Manage the company’s RMIS system.

Education & Experience:

• Bachelor’s Degree in Business, Law, Risk Management, Insurance or related field. Experience may substitute for education.
• Five years of experience in claims management, litigation handling or risk management roles.
• Multifamily or legal experience preferred.
• Associate in Claims (AIC) Chartered Property Casualty Underwriter (CPCU) or other risk management certification preferred.
• Oversee and manage all aspects of general liability and auto claims, ensuring timely and accurate incident reporting and investigations, including opportunities for subrogation.
• Direct and manage litigation processes with outside counsel, ensuring cases are handled efficiently and effectively.
• Facilitate communication and collaboration between insurance companies, clients, and RPM Living personnel to ensure seamless claims processing and resolution.
• Conduct ongoing reviews of relevant legal updates and changes across the country to ensure compliance and inform claims management strategies.
• Analyze claims data and trends to identify potential risks and develop strategies to mitigate them.
• Prepare and present detailed reports on claims status, litigation progress, and outcomes to senior management.
• Mentor and lead a team of claims professionals, providing guidance and support to enhance their skills and performance.
• Investigate allegations of fraud and employee theft.
• Effectively collaborate with other departments.
• Ensure risk management programs are compliant with regulatory requirements.
• Represent RPM Living in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.
• Manage the company’s RMIS system.

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.