Community Care Associate

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The Position: The Community Care Associate is responsible for managing administrative tasks for multiple communities. You will be responsible for the application process, initial lease agreement management, move-in monitoring, move-out monitoring and current resident delinquency, and eviction process. The Community Care Associate will successfully partner with the onsite community management and staff for cross collaboration to ensure future, current, and former residents have a positive experience.

• Administer full cycle application review, approval/denial, lease generation and collection of the applications for designated set of communities. Verify application identification checks as needed
• Responsible for collecting and validating additional resident information to create the lease agreement and gathering resident signatures within required timeline
• Notify the future resident of receipt/approval of the application, prepare resident move-in paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.) and pays move in prorate
• Monitor and support move-in requirements, verify compliance with mandatory renters’ insurance as per company policy, pet information is loaded (if applicable) before move in
• Monitor and support move-out requirements and gather forwarding address prior to move out
• Establish rapport and collaborate with the onsite staff to create smooth transition during the application approval, lease signing, and hand off process
• Monitor delinquency, create late letters, collect on current resident delinquency, and manage eviction process
• Manage inbound and outbound calls, emails, and support tickets in a timely manner to support customers and onsite associates
• Provide superior customer service to internal and external customers to ensure the experience is effortless and seamless
• Research and prepare reports, memos, letters, and other documents using email, spreadsheet, database, or software systems as needed
• Partner with the IT, System Support, and other corporate partners on building systems and processes that drive efficiency
• Perform other duties as assigned or as necessary

Education & Experience:

• Two years’ experience as an Assistant Manager or higher
• Knowledge of Yardi & RealPage preferred
• Knowledge of Outlook, Word & Excel required
• Ability to apply policies and procedures to solve everyday issues. Knowledge of basic office practices and procedures
• Ability to effectively present information to applicants or current residents
• Knowledge of basic accounting/bookkeeping practices, office practices and procedures
• Must be detail orientated. Possess a high degree of time management skills
• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Polished interpersonal skills
• Ability to establish priorities and coordinate work activities
• Ability to work in conjunction with site teams, applicants, residents, and other corporate partners
• Must be skilled in word processing and drafting correspondences
• Must demonstrate excellent interpersonal, problem solving, and decision-making skills
• Ability to perform a variety of support assignments requiring some exercise of independent judgment

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.