Former Resident Care Associate

Looking for something different? We ARE that something different at RPM Living.
Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...… we show you the way to success.

The position: The Former Resident Care Associate contributes to the success of the organization by managing the communication and collection process for former residents, ensuring accurate final accounting, timely communication, and high-level customer service.

• Maintaining incoming calls on a high-volume phone line.
• Manage inbound and outbound calls in a timely manner.
• Promptly responds to all former resident concerns and inquiries about final move-out charges.
• Maintains accurate, detailed records of account communications in necessary platforms.
• Manage former resident collections, including communication, payment, and documentation.
• Monitor and maintain collection accounts and payment plans.
• Resolve customer billing questions and issues.
• Communicates with the onsite team to gather additional information, answer questions, and ensure accurate charge assessment.
• Provides high-quality customer service and support through appropriate, professional, and timely communication when working with operations teams, residents, and other RPM teams
• Maintains integrity of accounts and relationships by keeping information confidential.
• Other duties as assigned

Education & Experience:

• Strong conflict-resolution and problem-solving skills
• Basic bookkeeping/ledger skills desired
• Familiarity with CRM systems and practices.
• Robust collection and delinquency management knowledge.
• Effective organizational and time management skills
• Ability to work independently
• Ability to multi-task, set priorities and manage time effectively.
• Excellent verbal and written communication and listening skills

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week.
• The office is an open setting which may include bright lights, constant noises and distractions.     

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.