Workers' Compensation Manager

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The position: The Workers’ Compensation Manager oversees the day-to-day functions of the worker’s compensation program. The role is responsible for administering and evaluating the dissemination of claims management with other personnel in the department.

• Administer the day-to-day functions within the department to include claims handling procedures, interdepartmental communication, and oversight of other workers’ compensation associates.
• Effectively communicate with Broker and TPA on claims handling and coverage questions.
• Oversee workers’ compensation documentation, status reports, and claims settlement and coverage.
• Ensure compliance with company policies and state regulations while updating documentation
• Perform day-to-day case management of assigned claims; initiate contact with injured employees; confer with claimants, doctors, and other parties; obtain and review workers' compensation claims; and determine appropriate action for each case.
• Partner with Human Resources and Safety Department.
• Input Subsequent Report of Injury/First Report of Injury data and new claims in claims software system.
• Provide, interpret and explain information regarding claims status, policies, requirements, rules, regulations and procedures.
• Ensure clarity regarding work restrictions for every workers’ compensation case by consulting with medical treatment providers.
• Provide guidance and support to managers and employees regarding workers' compensation policies, procedures, and benefits, including return to work.
• Assist employees with filing incident reports and accurately documenting investigations to ensure faster settlements and resolution.
• Evaluate workers’ compensation claims applications, analyze complexities in claims data and identify missing information.
• Works closely with the benefits team to transition employees to LOA when appropriate.
• Coordinate with partner resources and claimants to resolve workers’ compensation cases in accordance with applicable guidelines.

Education & Experience:

• Associates Degree in business administration, human resources risk management or related field. Experience may substitute for education
• Five years of experience in workers compensation
• Supervisor or manager experience preferred.
• Multifamily or legal experience preferred

Knowledge, Skills and Abilities:

• Knowledge of workers' compensation laws and regulations (federal and state).
• Knowledge of insurance carriers and third-party administrators.
• Skilled in claims management, injury prevention, and risk management
• Skilled in problem-solving with the ability to think strategically.
• Skilled in time management with the ability to prioritize multiple tasks in a fast-paced environment.
• Skilled in workers' compensation software and claims tracking systems.
• Skilled in Microsoft Office Suite, Adobe, and Yardi
• Ability to communicate effectively both verbally and in writing
• Ability to analyze complex data, prepare reports, and present findings to senior management
• Ability to collaborate as a team player and work effectively with employees at all levels of the organization.

Physical Requirements

• May be required to sit or stand for extended periods of time 
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

• This is a hybrid role requiring the associate to work in one of our corporate or regional offices at least four days a week. 
• The office is an open setting which may include bright lights, constant noises and distractions.

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.