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Leasing Associate

Type: Full Time
Property: 3000 Huron

Overview

20% Rent Discount

Looking for something different? We ARE that something different at RPM Living.
Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...… we show you the way to success.

The position: The Leasing Associate will show and lease apartments to prospective tenants by performing the following duties.

Responsibilities

Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for
Community Manager approval and follow up with applicants on their status.
Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach)
Projects a favorable image of the community to achieve property objectives and public recognition
Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed
Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
Attends weekly and daily goal setting meetings as appropriate
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards.

Qualifications

Education & Experience:

Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Microsoft Office, Property Management Software.
Valid driver’s license – Required

Physical Requirements:

May be required to sit for extended periods of time while working at a desk
May be required to climb stairs
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Must be able to use mobile devices and applications for work-related tasks

Work Environment:

This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements.
The office is an open setting which may include bright lights, constant noises and distractions.

Employment with RPM Living is contingent upon successful completion of a background check and possessing a valid driver’s license.

RPM Living is an Equal Opportunity Employer.

This job title is associated with Leasing Agent, Leasing Consultant, Sales Consultant, Leasing Specialist, Sales Specialist, and/or Marketing Specialist.