Resident Relations Manager-High Rise, Lease Up

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The position:The Resident Relations manager is responsible for ensuring the resident needs are addressed through coordination of onsite activities, work requests, and maintaining current resident contact information.

• Ensure that new resident(s) receive all resident documents and keys as well as an introduction to staff and other residents
• Educate all residents on procedure to place a service request and assist when necessary
• Actively address resident concerns and serve as a point of contact for residents and their families
• Build ongoing relationships with residents and families
• Coordinate services and support systems for residents and family members
• Keep all resident and family email lists current and maintain communication through regular contact
• Send timely updates to residents on activities in our community
• Participate and aid in planning on-site resident events
• Assist property staff in all duties related to HUD recertifications and daily operations
• Meet and greet prospective residents as well as touring them through the community
• Ensure all events planned are within budgeted guidelines
• Assist with any other tasks, as needed

Education & Experience:

• High school diploma or experience in apartment leasing
• A minimum of one year experience in a customer service-related industry

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week.
• The office is an open setting which may include bright lights, constant noises and distractions.   

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.