Reputation Associate

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Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...… we show you the way to success.

The position: The Reputation Associate will provide strategic support and management of reputation/review channels. 

• Continually collaborate with Marketing team to improved user experience and marketing processes across all initiatives
• Monitors online ratings and reviews platforms , Facebook, Google My Business, ApartmentRatings.com, Yelp, etc.)
• Respond to daily reviews through the SoCi review dashboard
  • Builds property reputation while addressing negative feedback and reviews in a timely manner. Collaborates with Operations teams to enhance quality of online presence and align social and reputation strategy with property objectives
• Creates best practices for reviewing, compiling and analyzing property-level surveys and online feedback from social and reputation channels
• Creates and executes strategic engagement and reputation campaigns for prospects, resident referrals, resident events, etc. to increase social media presence and qualitied traffic to the communities
• Measure and track effectiveness of all reputation and social marketing campaigns and initiatives
• Compile and complete related marketing reports and audits on an ongoing basis as requested
• Assist Marketing Managers with set ups for Enhanced Yelp Profile, Modern Message, SoCi social media dashboard, and RPM Reputation Management
• Send reputation onboarding email for every community that enrolls in RPM Reputation Management using the provided template and attach the RPM Reputation Management Services Guides along with the Training Guide
• Send onboarding emails for Yelp Enhanced Profile and SoCi social media dashboard with the provided templates
• Captures, produces and shares customer and employee reviews in testimonial format across a variety of channels
• Assists with content creation for social media as it relates to reputation management that drives property goals and marketing KPIs.
• Develops and maintain consistent property branding and tone of voice among review platforms
• Reporting:
  • Download all monthly reports distributed by SoCi and save in designated SharePoint and Dropbox folder
  • Post SharePoint and Dropbox links on FUSE for monthly reporting
  • Post Monthly SoCi Superstars ranking in FUSE
  • Collaborates with Digital Marketing Manager to compile and deliver reporting on traffic, engagement, and performance to KPIs
• Assist with providing Marketing Managers with updates on set ups via email and Monday.com
• Marketing projects as assigned by supervisor and marketing team leaders
• Additional marketing-related duties as assigned and needed

Education & Experience:

• Associate degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
• Minimum of three years’ experience in Property Management, with sales experience
• Travel <30%
• Experience with Canva
• Microsoft Office Suite, Property Management systems, ILS, Lead Tracking and CRM platforms, Project Management, Adobe

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week.
• The office is an open setting which may include bright lights, constant noises and distractions.

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.