Vice President of Risk Management

Looking for something different? We ARE that something different at RPM Living.

Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...we show you the way to success.

The position: As VP of Risk Management, you will be responsible for overseeing the company’s risk management and loss prevention/mitigation programs with all RPM personnel. Specific areas of focus will include claims management, timely and accurate incident reporting, timely and accurate investigation of accidents, coordination between insurance companies, clients and RPM personnel, ongoing review of pertinent legal updates across the country, maintaining programs that are compliant and effective in minimizing losses and protecting people and property. The VP of Risk Management will lead a team of Risk Managers who have direct oversight for claims management and incident reporting. The VP of Risk Management will employ a variety of techniques including risk mitigation, risk transfer, auditing, training, reporting and safety program administration to achieve loss reduction/mitigation.

• Oversee a team of Risk Managers who have direct oversight for claims management, incident report and ongoing litigation.
• Serve as a liaison for RPM Risk Management programs and partner with all RPM providers partners to ensure efficient handling of any/all claims. Build, maintain and manage relationships with claims adjusters, insurers, outside legal counsel and other claims related parties.
• Escalate Renter’s Insurance, Legal, Property, and General Liability claims, discrimination demands, or settlement offers to Client/Asset Manager and Regional.
• Understand the facts surrounding all renter’s insurance, general liability, discrimination, and property events that might warrant an insurance company to be notified of a potential claim.
• Identify and follow through on all opportunities for subrogation.
• Oversee the administrative aspects associated with all litigation.
• Keep the company apprised of legal and compliance related updates.
• Identify potential fraud claims and those where the validity is questioned.
• Ensure all incidents are responded to quickly (within 24 hours or Monday if over the weekend) and that the facts of each event are collected and documented.
• Ensure all incidents and related items such as photos, statements, videos and other relevant documents, are collected and stored. Stay involved in “severe” or “high priority” incidents.
• Escalate high-priority or emergency concerns to appropriate RPM executives and/or principals.
• Assist in implementation and ongoing maintenance and enhancement of the RMIS system.
• Partner with TPA and/or claims adjusters to facilitate the claims process through to closure.
• Responsible for departmental review and approval of all relevant insurance, risk and indemnity sections of negotiated PMAs.
• Assess and monitor Fair Housing, reasonable accommodations and other compliance-related policies within the Company.
• Assist VP, Risk Management with all policy renewals, including the evaluation and implementation of strategic captive programs.
• Ensure appropriate parties are connected with the right RPM personnel or clients to move the claim process forward.
• Responsible for administrating company safety programs, and innovating policies, programs and processes to improve safety performance and culture
• Identifies risks, develops and implements mitigation strategies and safety programs to control losses arising from fire, water, liability, life safety and worker exposures
• Analyze, trend and report loss run and incident reporting data to uncover loss trends in incidents and develop mitigation strategies to reduce or prevent future similar losses
• Responsible for ensuring regulatory compliance including staying abreast of regulatory changes and implementing programs to ensure and track compliance
• Develop, implement, and train Emergency Operations Procedures and Severe Weather protocols including monitoring severe weather patterns and alerting stakeholders of catastrophic weather conditions.
• Do a great job of managing internal and external communications related to loss prevention or incidents.
• Effectively collaborate with other departments.
• Ensure risk management programs are compliant with regulatory requirements.
• Represents Roscoe in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.
• Required to possess reliable means of transportation to be used in the course of daily activities.
• Performs other duties as necessary.

Education & Experience:

• Associates or Bachelor’s Degree preferred or equivalent experience
• Mulifamily or legal experience preferred
• Microsoft Office Suite, Adobe, Yardi

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week.
• The office is an open setting which may include bright lights, constant noises and distractions.

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.