Utility Associate

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Position Summary:

The Utility Associate will be responsible for the coordination and daily management of property utilities in an assigned region.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Complete all required utility billing set up documentation.
• Communicate with billing provider and utility providers, facilitate issued discussion and resolution.
• Act as liaison between providers and Operations.
• Research and recommend changes to billing methods to enhance property income and mitigate risk.
• Provide directions to utility billing provider based on RPM Living process and procedures, utility income and expense while following utility regulations in all markets.
• Transitions on property utilities in assigned region.
• Handles disposition of property utilities in assigned region.
• Provides support to Operations team for stabilized properties in assigned Region.
• Completes Quality Assurance checks on properties utility services.
• Other duties as assigned

Education & Experience:

• One year or more work experience in the multifamily industry.
• Microsoft Office Suite.

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week.
• The office is an open setting which may include bright lights, constant noises and distractions.

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.