Workers' Compensation Associate

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The position: As a Workers’ Compensation Associate, you will take the lead in coordinating basic processes regarding work-related injury cases. In this role, we expect you to be the injured workers and their managers initial ‘go-to’ for guidance and assistance. Additionally, you will assist the work injury team with various processes such as file management, gathering relevant information and documentation, working assigned tasks such as gathering missing information, work status slip updates, wage statements, completing state specific forms, and timely updating necessary parties..

• Process and complete various work-related injury documents such as state specific forms, wage statements, treatment referral authorization forms.
• Assist frontline management with reporting new work-related incidents, answering general work-injury incident questions, setting next-step expectations; initiating contact with injured workers, and determining appropriate next actions for each case.
• Prepare, review, edit, access, and manage a wide range of legal documents, files, records, and correspondence of a confidential and privileged nature, ensuring high quality, accuracy, and comprehensiveness.
• Create, maintain, and update files according to established internal departmental procedures to ensure that accurate data is kept on claims status; update record to show claims information at various stages of processing.    
• Utilize computer software and/or claims-related information systems to perform duties.
• Obtain work status information from the treating physicians, update management of changes/updates, documenting file.
• Update and maintain accurate restricted-duty and off-work logs for OSHA reporting.
• Assist injured workers by answering questions, directing them to appropriate stakeholders depending on need/request, recognizing situations that need escalation and handling off timely.
• Provide timely responses to internal and external partners.
• Provide day-to-day administrative support by working daily assigned tasks.

Education & Experience:

• High school diploma or equivalent
• Associate’s or bachelor’s degree in Human Resources, Business Management or related field preferred
• One year of experience in worker’s compensation, claims management or related field

Knowledge, Skills and Abilities:

• Knowledge of workers' compensation laws, regulations, and best practices.
• Knowledge of workplace safety and risk management principles
• Knowledge of data protection laws and the importance of maintaining confidentiality with sensitive information
• Ability to multi-task and meet deadlines with minimal supervision
• Knowledge of Microsoft Office (Word, Outlook, Power Point, Excel)
• Ability to learn specialized databases (Origami, Salesforce, Riskonnect)
• Skilled in organization with special attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Ability to work independently and manage time effectively.
• Ability to communicate effectively verbally and in writing

Physical Requirements

• May be required to sit or stand for extended periods of time 
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

• This is a hybrid role requiring the associate to work in one of our corporate or regional offices at least four days a week. 
• The office is an open setting which may include bright lights, constant noises and distractions.

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.