Product Manager

Looking for something different? We ARE that something different at RPM Living.
Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...… we show you the way to success.

The position:The Resident App Product Manager plays a pivotal role in RPM Living’s customer strategy by spearheading the implementation and continuous enhancement of the RPM Living Resident App. Overseeing product setup, system training, troubleshooting, and associate feedback collection at the community-level, this position is crucial in driving resident satisfaction and engagement at participating properties.

• Set up the RPM Living Resident App at participating communities, partnering with site-level and regional operators to collect key information for each community’s buildout.
• Act as the main point of contact for troubleshooting requests, working with third-party support to provide solutions.
• Work directly with users to collect feedback around UI/UX, workflows, reporting, and other areas to develop optimization recommendations.
• Assist the VP of Rental Operations with managing the product roadmap and monitoring enhancement timelines.
• Monitor app adoption, resident preferences/behaviors/concerns, and other KPIs to inform decision-making processes and better refine strategies.
• Work with operators and central support teams to regularly implement new workflows based on user data and product enhancements.
• Partner with Learning & Development to create and optimize a robust training program for RPM’s associates.
• Regularly educate associates, both formally and informally, around product best practices.
• Track and regularly report on the performance of the RPM Living Resident App.
• Other duties as assigned.

• Proven experience in product management, with a focus on the multifamily industry a plus.
• Strong analytical skills and the ability to translate data into actionable insights.
• Knowledge of data protection regulations and industry-specific compliance.
• Strong project management and problem-solving skills.
• Exceptional communication and interpersonal abilities.

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates 
• Employer paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match 
• Opportunities for progressional development career growth and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.